Our client, an established multi-branch independent estate agency based in South West London, are seeking an experienced Property Manager to join their growing team and head up the lettings department, being responsible for a team of 5.
Duties
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Responsible for leading a team of 5 (including two other property manager’s) with a fully managed portfolio of circa 400 residential properties.
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Being the first point of contact for tenant issues and landlord requests.
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Resolving maintenance issues and co-ordinating with landlords, tenants, and contractors for access as well as appropriate approvals.
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Ensuring statutory certificates and all compliance issues are up-to-date and satisfactory.
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Managing inspections & following up on issues.
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Managing renewals and move outs.
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Serving and advising on Section 8 and Section 21 notices as and when required
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Develop and implement customer service policies and procedures to ensure a consistent and high-quality customer experience
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Analyse customer feedback and service data to identify areas for improvement and implement solutions
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Collaborate with the other team members to address customer/client’s needs and concerns
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Oversee customer service operations, including budget management, staffing, and reporting.
Requirements
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Extensive experience within the property industry
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Minimum of 2 years Senior/Team leader experience
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Excellent communication and customer service skills
Work hours
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Office based Monday to Friday 8.45am to 6.00pm, Monday to Friday at head office in South West London
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You will be required to work 1 in every 5 Saturday’s, with one weekday off in lieu the same week of your choice.
Benefits
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28 days of annual leave (including bank holiday’s)
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Bonus scheme based on 5-star Google reviews
