Our client, an established property management company based in Hertfordshire, that specialises in the block/estate arena of the industry, are seeking an experienced Block Manager to join their ever-growing team.
Duties
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Responsible for the full management of circa 15 blocks / 500 units within their “prem black” division (standard residential builds / New-build flats)
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Responsible for overseeing reactive maintenance and where necessary, ensuring that job orders are raised appropriately before sending contractors to site, whilst keeping the customer informed.
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Maintain your tasks and those of any service manager working with you.
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Promote customer service excellence through leading by example and always ensure the best customer experience is provided.
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Communicate frequently with customers you are dealing with, ensuring at every touch point they are kept informed and updated with progress of a job, task, project or query.
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Obtain feefo’s in line with company OKR of 50 feefo’s per month, to ensure company and personal growth.
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To provide monthly reports on time, accurately and in the format/method requested.
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Issuing of all Major works, accountable for Notices and overseeing works, ensuring that all formalities are adhered to
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Ensure monthly/quarterly newsletters are well presented with useful content and sent out on time
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No more than 5% variance on budget vs actual expenses at year end in any accounting period
Requirements
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Minimum of 3 years specific block management experience
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An ambitious individual with a can-do attitude.
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Within 45 minute drive/commute of Borehamwood
Work hours
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9.00am to 5.30pm, Monday to Friday (1 day per week from home of your choice)
Benefits
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31 days of annual leave (including bank holiday’s)
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Discretionary bonus scheme
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All relevant accreditation (including IRPM) funded once probation is passed.
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An exceptional onboarding programme with top training.
